Privacy Policy

Creating an account, making a deposit or reaching out to support at AUSWIN all involve sharing some personal information. This page lays out what that covers, how it gets used, and what rights come with it.

The Data Behind an Account

Registration and platform use bring together several categories of personal information:

Identity information: full name, date of birth and government-issued identification for identity checks;
Contact information: email address, phone number and residential address;
Financial information: payment method details, transaction history and deposit or withdrawal records;
Account information: username, an encrypted password, saved preferences and gameplay history;
Technical information: IP address, device type, browser type and session data collected automatically on site visits;
Communications: records of support requests and other correspondence.

Where regulatory obligations require it, some of this comes from third-party identity verification providers or payment processors rather than directly from the player.

Where the Data Goes

Account creation and management, identity checks under Australian anti-money laundering law, transaction processing, customer support and account-related alerts sit at the centre of why this data gets used. Promotional offers go out only where a player has opted in, with an unsubscribe option available at any time. Beyond that, the same data helps detect and investigate fraud, meets legal reporting requirements, and feeds aggregated, anonymised usage analytics that shape platform improvements. Nothing gets repurposed beyond what it was originally collected for without separate consent.

Cookies in Use

Three types of cookies run on the site:

Essential cookies: required for login, session management and transactions, and cannot be disabled without affecting site function;
Analytics cookies: track visitor behaviour in aggregate, without identifying individuals, to guide site improvements;
Marketing cookies: show relevant promotions, placed only with a player's consent.

Browser settings allow adjustment of the non-essential categories at any point.

Security and Retention

SSL encryption covers the site, passwords and sensitive account data are stored encrypted, and access is limited by staff role and operational need. Regular security reviews and monitoring look for vulnerabilities before they become problems. Data stays on file while an account remains active, and for a reasonable period after, under legal and regulatory retention rules, then gets deleted or anonymised. No transmission online is fully secure, so a strong, unique password and logging out after each session go some way toward closing the gap.

Who Else Sees It

Personal information may be shared in a limited set of circumstances:

Service providers: payment processors, identity verification services and IT infrastructure providers, contractually bound to use data only for the purposes specified;
Legal obligations: disclosure where Australian law, a court order or a regulator requires it;
Fraud prevention: sharing where necessary to detect, prevent or investigate fraud or money laundering;
Business transfers: information moving as part of a merger, acquisition or asset sale, with notice given if it happens.

None of this involves selling personal information to third parties.

Rights an Australian Player Holds

A player may exercise the following rights on request:

Access: a copy of the personal information held about them;
Correction: updates to anything inaccurate or out of date;
Deletion: removal of personal data, subject to legal retention obligations;
Withdrawal of consent: opting out of marketing at any time;
Complaints: raising concerns with the relevant Australian privacy authority.

Requests reach AUSWIN through Live Chat, with a response aimed within a reasonable timeframe.

Compliance and Responsible Gambling

Privacy practices here follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply, reviewed regularly as law and operations evolve. Self-exclusion requests, deposit limits and account restrictions count as sensitive data and never feed into marketing. Free, confidential support runs 24/7 through Gambling Help Online on 1800 858 858 for anyone finding gambling difficult.

Policy Changes

Updates to this policy happen as practices, technology or legal requirements shift, with material changes flagged by email or a site notice and the latest revision date shown at the bottom of this page. Continued use of AUSWIN after an update counts as accepting the revised terms.